The terms, in plain English.

• Your deposit is refundable in full for 14 days after it reaches us. The balance is due at handover.
• Delivery is quoted per puppy before you pay. Puppies travel by road with our staff or in the cabin with a flight nanny — never as cargo.
• Every puppy has a 10-day health guarantee, a 2-year genetic guarantee and a lifetime take-back at no fee.
• Nothing here takes away rights you have under the law of your own state.

PetBuddyHub is the trading name of PetBuddyHub LLC, a licensed dog breeder raising French Bulldog, Cavapoo and Poodle puppies in our home at 1140 Ridge Hollow Road, Waxhaw, NC 28173. We hold USDA licence #43-A-0912 and NC kennel permit #NC-1188. “We” and “us” means PetBuddyHub LLC; “you” means the person buying from us or using petbuddyhub.com.

These terms cover three things: buying a puppy, ordering from our online shop, and using this website. When you buy a puppy you also receive a written puppy contract (it comes with the puppy's information pack). The contract and these terms are meant to say the same thing. If they ever differ, the wording that is more favourable to you applies.

Asking about a puppy is free and commits you to nothing. When you request a puppy's information pack we email you its price, both parents' health results and the puppy contract, so you can read everything before paying.

Sending an enquiry doesn't guarantee a sale. We read every enquiry and may decline to sell a puppy if we don't believe it is the right home for that puppy — for example, if a young puppy would be alone all day. We never decline anyone for a reason the law forbids. You must be at least 18 to buy a puppy.

We describe each puppy honestly, but expected adult size, weight and coat are estimates based on the parents, not promises. Listings change quickly; a puppy shown on the site may already be reserved.

A puppy is reserved for you once we confirm your deposit has arrived. The amount is the deposit shown in your information pack and in your reservation email, and it comes off the price.

• Full refund for 14 days. If you change your mind within 14 days of the day your deposit reaches us (for a cheque, the day it clears), we refund it in full — no restocking fee, no admin charge.
• After 14 days the deposit becomes part of the purchase price and is not refundable if you cancel, unless the law of your state says otherwise.
• If we can't complete the sale — the puppy becomes unwell or unfit to travel and can't go home, or we decide not to proceed — you get back everything you have paid, whenever it happens. You may choose another puppy instead if you prefer.

We confirm every payment by hand and will email you when your deposit is received. Until then the puppy is not held for you. If you choose to pay in full in cash on collection, nothing is held in advance and someone who places a deposit first takes priority.

The price in your information pack is the price you pay for the puppy; nothing is added afterwards. Delivery, if you want it, is quoted separately before you pay anything. The balance — the price plus any delivery, less your deposit — is due at handover, before the puppy changes hands.

Protect yourself from scams. Payment details only ever come from an @petbuddyhub.com email address, and we will confirm them with you by phone on (704) 555-0188. Puppy scammers often copy breeders' names and photos. If anyone asks you to pay for one of our puppies in a different way, by gift card, or to an account you can't confirm with us by phone, don't pay — tell us at fraud@petbuddyhub.com.

We deliver to all 50 states and DC in one of three ways:

• Collection from our home in Waxhaw, NC, by appointment. Free.
• Ground delivery within about 600 miles: a member of our staff drives the puppy to your door.
• Flight nanny further away: a person flies with the puppy in the cabin and hands over at your nearest major airport.

We never ship puppies as air cargo. Delivery prices are quoted per puppy before you pay, because they change with fuel and airfares.

We agree a handover date with you. We may move it if weather, travel disruption or the puppy's health makes travel unsafe — your puppy's welfare comes before the schedule, and we will tell you as early as we can. If you can't be there on the agreed date, tell us and we'll agree a new one; if that adds travel costs, we'll tell you before they are incurred.

Ownership of the puppy, and responsibility for its care, pass to you at handover, once the balance is paid. Until then the puppy is our responsibility.

Every puppy goes home with a vet exam, vaccinations to date, deworming, a registered microchip, its records, and three written promises.

10-day health guarantee. Have your own licensed vet examine the puppy within ten days of handover. If they find a congenital problem, send us their written findings and you choose: a full refund of the purchase price when the puppy comes back to us, or treatment paid by us up to the purchase price.

2-year genetic guarantee. If a licensed vet diagnoses a hereditary condition that seriously affects the dog's health before its second birthday, send us the diagnosis and records. You get the same choice: a refund of the purchase price, or our contribution to treatment up to the purchase price. You don't have to give the dog up to use the treatment option.

What the guarantees don't cover (unless your state's law says otherwise): injury, accident, poisoning or illness caused after handover; common treatable conditions such as intestinal parasites, kennel cough or minor stress-related upsets; conditions caused by diet, over-exercise, neglect or lack of routine vaccinations; and cosmetic matters such as colour, coat, markings or adult size.

To use a guarantee, contact us promptly after the diagnosis and before any non-urgent treatment, so we can see the records and, if we need to, ask for a second opinion. In an emergency, treat first and tell us afterwards. We pay treatment to your vet or reimburse you against receipts.

Around 20 US states have pet purchaser protection laws — often called “puppy lemon laws” — that give buyers set rights if a puppy turns out to be ill. They vary in which sellers they cover, how long they last and what remedies they give. North Carolina, where we're based, does not have a dedicated puppy lemon law, but general consumer protection and sale-of-goods law still apply.

Nothing in these terms or in your puppy contract limits any right you have under the law of the state where you live. If your state gives you more than our guarantees do, you get what your state gives you.

By buying a puppy from us you agree to:

• have the puppy examined by your own vet within ten days of handover, and keep up its vaccinations and routine care;
• give the dog proper food, shelter, exercise, company and veterinary care for its whole life, and never keep it in a way that is cruel or neglectful;
• not sell or give the puppy to a pet store, broker, dealer, auction or research facility, and not buy it on behalf of one;
• contact us first if you ever can't keep the dog (see the take-back below);
• update the microchip record with your details if they change.

Some puppies are sold with limited registration or a spay or neuter agreement. If that applies to your puppy, it will be stated in the information pack and the contract before you pay — it never appears for the first time at handover.

If at any point in your dog's life you can't keep them, they can come back to us at no fee. Call or email and we'll arrange it with you. We would always rather have a dog back than see it handed to a shelter or sold on.

A take-back is not a refund, except where one of the health guarantees above applies. If you find a new home yourself, please tell us who it is, so we can stay in touch with the dog.

Shop prices are in US dollars. Sales tax is added where the law requires it, and the total is shown before you pay. Your order is accepted when we send the order confirmation email. If an item is out of stock or was listed at an obvious pricing error, we'll tell you and refund you in full.

We ship within the United States; standard shipping usually arrives in 3–5 business days and is free on orders over $50. Local pickup at the kennel is available by arrangement. We email a tracking link when your order ships.

• Returns: unused items in their original packaging can be returned within 30 days of delivery for a full refund.
• Damaged or wrong items: email puppies@petbuddyhub.com within 7 days of delivery and we'll replace or refund the item, and cover the return shipping.
• Refunds go back to your original payment method within 7 business days of us receiving the return.

Use the site for lawful purposes. Please don't scrape it, overload it, try to get into accounts or areas that aren't yours, or submit an enquiry in someone else's name. If you create an account, keep your sign-in details to yourself; you're responsible for what happens under your account.

Our articles and breed guides are general information, not veterinary advice. Always ask your own vet about your dog. Links to other websites are for convenience; we don't control them.

The photos, videos and text on this site belong to PetBuddyHub LLC or are used with permission. You may share a link to a puppy's page, but please don't copy our photos or descriptions to other sites — stolen breeder photos are the most common tool in puppy scams. If you see our photos on a site that isn't ours, please tell us at fraud@petbuddyhub.com.

A puppy is a living animal, and no breeder can promise a dog will never be ill. Our guarantees above are our promise about your puppy's health.

To the fullest extent the law allows, our total liability for anything to do with a puppy is limited to the price you paid for that puppy, and for a shop order to the amount you paid for that order. We aren't liable for indirect or consequential losses, such as lost earnings or travel you arranged yourself.

This doesn't limit liability that can't legally be limited — for example, for fraud, or for death or personal injury caused by our negligence — and it doesn't affect your rights under your state's consumer laws.

These terms are governed by the laws of North Carolina, without affecting any consumer protection rights you have under the law of the state where you live.

If something goes wrong, please talk to us first — call (704) 555-0188 or email puppies@petbuddyhub.com. Most problems are solved in a phone call. If we can't resolve it, either of us may take the dispute to the state courts of Union County, North Carolina, or you may bring a claim in the small claims court where you live, if that court has jurisdiction.

We may update these terms from time to time; the “Last updated” date above tells you when. A change never applies to a puppy you have already reserved — your sale is governed by the terms and contract in place when your deposit was confirmed.

Questions? PetBuddyHub LLC, 1140 Ridge Hollow Road, Waxhaw, NC 28173 · (704) 555-0188 · puppies@petbuddyhub.com.