Your information, handled with care.

• We collect what you give us when you ask about a puppy, reserve one, order from the shop or join the newsletter — and a little technical data to keep the site secure.
• We use it to sell you a puppy or fill your order, and to support you and your dog afterwards.
• We never sell your information, and we don't use advertising or cross-site tracking cookies.
• You can ask for a copy, a correction or deletion at any time by emailing puppies@petbuddyhub.com.

PetBuddyHub is the trading name of PetBuddyHub LLC, a licensed dog breeder at 1140 Ridge Hollow Road, Waxhaw, NC 28173. We are responsible for the information collected through petbuddyhub.com, by email and by phone. This policy applies to puppy buyers, shop customers, newsletter subscribers and anyone who visits the site.

When you ask about a puppy or request an information pack: your name, email, phone number and ZIP code, and your answers about your home — the type of home, how many hours the puppy would be alone, other pets, the ages of any children, whether you've owned the breed before, your timeline and any message you write.

If you fill in a fuller application, we may also ask about your housing (and landlord, if you rent), yard and fencing, household, current and past pets, your vet and your work schedule.

When you reserve and pay for a puppy: your name, email and phone, the puppy you chose, your reservation reference, the amounts and dates of payments, and your delivery address or arrival airport if we deliver. Deposits and balances are paid by bank transfer, Zelle or cheque, so we see what your bank shows us — the sender's name, amount, date and reference — but we never ask for your bank login or card number.

When you order from the shop: your email, shipping name and address, and what you bought. Card payments are handled by our payment processor; we never see or store your full card number.

When you contact us or join the newsletter: your name, email, phone if you give it, and your message; for the newsletter, your email and where you signed up.

Automatically, when you visit: your IP address, browser type and the pages you request, which our hosting provider logs and which we use to block spam and abuse.

• To answer your enquiry and email the information pack you asked for.
• To decide whether a puppy is a good fit for your home, and to arrange video calls and visits.
• To take your reservation, match your payment to your puppy, and arrange collection or delivery.
• To honour the health guarantees and lifetime take-back, and to register the puppy's microchip.
• To fulfil, ship and support shop orders.
• To send the newsletter, if you subscribed. Every issue has an unsubscribe link.
• To keep the site secure, prevent fraud and puppy scams, and meet our legal, tax and licensing obligations.

We don't sell your information, and we don't use it for targeted advertising or automated decisions about you. People, not software, decide who buys our puppies.

We share information only with the people and services we need to do the job, and only what they need:

• Delivery staff and flight nannies — your name, phone and delivery address or airport, so they can hand your puppy over.
• Shipping carriers — your name and address for shop orders.
• Our payment processor — for card payments in the shop.
• Our email provider — to send information packs, confirmations and the newsletter.
• Website hosting, database, image hosting and security providers — including Cloudflare, which runs the bot check on our forms.
• The microchip registry — your name and contact details, so your dog can be traced back to you.
• Vets — only with your agreement, for example when you make a health-guarantee claim.
• Authorities — when the law requires it, or to protect you or us from fraud.

These providers may only use your information to provide their service to us. Our service providers are based in the United States.

We use only the cookies the site needs to work:

• a session cookie that keeps you signed in, if you have an account;
• a cart cookie that remembers what you put in your shop basket;
• your light or dark display preference, which is stored in your own browser.

Our forms use Cloudflare Turnstile to tell people from spam bots. It checks technical signals such as your IP address and browser details, solely to stop abuse; it is not used for advertising. Cloudflare's Turnstile privacy addendum explains what it processes. We also count form submissions per IP address for a short time to stop floods of spam.

We don't use advertising cookies, tracking pixels or cross-site tracking, and no third party tracks you across sites through ours. Because of that, a browser “Do Not Track” or Global Privacy Control signal doesn't change anything on our site — there is no tracking to switch off.

• Buyers: we keep the records of a puppy sale for the dog's lifetime, because the genetic guarantee and the lifetime take-back depend on them.
• Payments and shop orders: at least 7 years, for tax and accounting.
• Enquiries that don't lead to a sale: up to 2 years, so we can follow up if you asked us to keep you in mind, then deleted. Ask and we'll delete them sooner.
• Newsletter: until you unsubscribe.
• Security logs: only as long as needed to keep the site safe, usually days or weeks.

Wherever you live in the US, you can ask us to:

• tell you what information we hold about you and send you a copy;
• correct anything that is wrong;
• delete it, unless we have to keep it — for example, tax records, or records of a sale we still guarantee;
• stop sending you marketing emails.

Email puppies@petbuddyhub.com or call (704) 555-0188. We'll confirm your identity — usually by replying to the email address we have for you — and respond within 45 days. Asking is free, and we will never treat you differently for using your rights.

California's privacy law (the CCPA, as amended by the CPRA) and similar laws in states such as Virginia, Colorado, Connecticut, Texas and Oregon give residents rights to know, access, correct and delete their personal information, to take a portable copy, and to opt out of its sale, its sharing for targeted advertising, and profiling. Many of these laws apply only to larger businesses, but we honour the same requests from everyone.

• Categories we collect: identifiers (name, email, phone, address, IP address), commercial information (puppies reserved, orders, payments), household details you give us in an enquiry, and internet activity on our own site.
• Sale and sharing: we do not sell personal information or share it for cross-context behavioural advertising, and have not done so in the last 12 months.
• Sensitive information: we don't ask for it, and don't use any for purposes beyond providing our service.
• Agents and appeals: you can make a request through an authorised agent. If we decline a request, you can ask us to reconsider by replying to our answer, and you may contact your state attorney general if you disagree with the outcome.

The site is served over HTTPS, access to our admin tools is limited to staff who need it, and passwords are stored only as secure hashes. No system is perfectly secure, but if a breach ever affects your information we will tell you as the law requires.

We will never email you asking for a password, and our payment details only ever come from an @petbuddyhub.com address and are confirmed by phone. Report anything suspicious to fraud@petbuddyhub.com.

Our site is for adults buying a puppy or supplies. It is not directed at children under 13, and we don't knowingly collect their information. If you think a child has sent us information, email puppies@petbuddyhub.com and we'll delete it. Ages of children in your household that you tell us in an enquiry are used only to match the right puppy to your home.

If we change this policy, we'll update the “Last updated” date above, and for significant changes we will tell buyers and subscribers by email.

Questions or requests: PetBuddyHub LLC, 1140 Ridge Hollow Road, Waxhaw, NC 28173 · (704) 555-0188 · puppies@petbuddyhub.com.